Improve Performance Through Metrics
Catalyst can help you select, establish, and sustain a performance metrics program.
The question
of effective metrics fosters deep inquiry into the important question of
"what causes good performance?" Thus, Catalyst facilitates the discussion of performance
at all levels, from the enterprise to the individual.
 A Metrics Clinic is a facilitated workshop to define and implement
metrics for an organization. The process can identify significant areas for cost
and operational improvement. The process helps participants focus on the right
objectives and achieving them. Catalyst's Metrics Clinic includes the following:
- Essential definitions and concepts
- A step-by-step process for creating effective metrics
- Developing communication planning, including use of management dashboards
Management
dashboards are a way of communicating project and program data to management
for a quick-glance status report. One example is provided below. Catalyst can provide a spreadsheet-based
solution to management dashboards.
Catalyst provides a Metrics
Shopping Cart sm, which is comprehensive listing of over 300 measures applicable to measuring performance at the organizational, team, and
individual level. We've organized this service similar to a grocery
store where you go down an aisle (category) inspecting, sampling, and selecting
from available metrics. Before you "check out" with your metrics
shopping cart we help you look at the interactions of each metric with other
metrics.
Catalyst
provides the " Metrics That Matter in NPD" workshop for PDMA's
international conference. In this seven-step process participants learn
about he tools and techniques for measuring new product development
effectiveness. This is a dynamic session in which participants apply
learning through exercises and case studies on organization specific performance
problems.
The principles for a good metrics program include:
- Measurement must link and align desired outcomes and encourage proper
behaviors. The categories of metrics include firm-level,
product-level, and project-level.
- Metrics should foster improved future performance, not report past sins
- Keep it simple
- Good metrics foster strategic inquiry
- Institutionalizing metrics requires both top down and bottom up leadership
- Measurement should support decisions at the appropriate level of the
organization
- For more, review the recap and key learnings from the 2001 Program
& Project Management Metrics conference.
Catalyst can help you develop metrics for New
Product Development, Information Technology, and others. Catalyst brings experience in using
metrics to improve organizational performance.
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